A gym chain wants to double its revenue in five years. How would you approach the problem?

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Example answer

50/100

I'd look at this using a growth framework, so new customers, new products and new markets. Revenue for a gym is clubs times members per club times revenue per member, so I'd take those one at a time. Start with revenue per member.

Next, members per club. They could do more marketing to bring people in.

Then the number of clubs.

I'd also consider new things like an app or selling supplements.

What holds it back

The equation is a good start, but "a growth framework" and "do more marketing" are generic. Nothing says which lever is biggest, and the app and supplements are ideas thrown in at the end.

What the interviewer listens for

  • Do you turn "double revenue" into a growth rate and see how big the ask is?
  • Do you break revenue into drivers that fit a gym?
  • Do you size each lever and check they add up to the goal?
  • Do you know retention matters as much as sign-ups for a membership business?

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