An airline is deciding whether to raise its checked-bag fee. How would you think about it?

See this answer go from 50 to 90

Example answer

50/100

I think they should raise it, since customers are used to paying for bags now. I'd think about it in three parts. First, the direct effect on bag revenue.

Second, the effect on ticket sales. Some customers might switch to another airline.

Third, the operational effects. There could be some impact on operations and costs.

I'd weigh up the pros and cons and then decide.

What holds it back

The answer comes first and the thinking after. "Customers are used to paying" isn't analysis, and "weigh up the pros and cons" never says how the three parts turn into a decision.

What the interviewer listens for

  • Do you ask what is behind the decision before taking a side?
  • Do you see the effects beyond bag revenue, on bookings and operations?
  • Do you bring in how competitors are likely to respond?
  • Can you put a rough number on the size of the prize?

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