Privacy Policy

Information we collect

We collect information you provide directly to us when you create an account, participate in practice sessions, respond to surveys, or reach out to our team. This may include your name, contact details, practice goals, and payment information when you purchase a plan.

When you practice, we collect the content of your sessions, including audio and video recordings, images captured during sessions, transcripts, and the feedback and scores generated for you.

We also gather usage data about how you interact with Soreno, such as performance metrics and device information.

How we use information

• Deliver and personalize AI interview practice, drills, and feedback.
• Process billing, send transactional emails, and respond to support requests.
• Monitor performance, maintain security, and prevent misuse of the platform.
• Research, develop, and improve our products, services, and technologies, including AI and machine learning models.
• Comply with legal obligations and enforce our terms.

How we share information

We share information with service providers that help us operate Soreno, such as cloud hosting, analytics, and payment processing; with partners and collaborators for the purposes described in this policy; when required by law or to protect our users and our rights; and in connection with a merger, acquisition, or sale of assets.

Your choices

You can update your profile information, download practice history, or close your account at any time by contacting us. Marketing emails include an unsubscribe link, and you may disable optional analytics cookies in your browser settings.

If you have questions about this policy or need to exercise your privacy rights, email us at hello@soreno.ai. We respond to all requests and will work with you to resolve any concerns.