Example: The dispatch routes
Connection, invented. Reads in 51 s. Enough for a one to two minute opening.
- Setup
- Summer intern in planning at a regional grocery distributor. My model said grouping stores by unloading window would cut late deliveries.
- The hard moment
- Marcus, who had run dispatch for twelve years, said no in the first meeting.
- What you did, and why
- I stopped arguing and asked to ride along on two early routes, because I suspected the model was missing something. I learned drivers who lose their regular stores lose the relationships that get them unloaded fast. I rebuilt the groups so each driver kept two usual stores and asked Marcus to pick the trial depot.
- One thing you said
- “I think my model is missing something only you know. Could I see a route before our next meeting?”
- Result
- Late deliveries fell from 14% to 10%, about a third less gain than the model promised. Marcus presented the result to the director himself.
- What you do differently now
- I find out what the other person is protecting before I show a model.
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